Frequently Asked Questions
How can I be sure my credit card transaction is secure?
Survive-it use a “Paymark Certified” provider to process all credit card payments. Before you pay by credit card you will be directed to a fully encrypted and secure ANZ Bank site. Your credit card information is not stored on the Survive-it website.
How long will it take for the goods to be delivered?
Personal website orders will normally be shipped within 24 hours of placing your order (excludes weekend and holidays).
Business orders are normally shipped between 2 and 14 days depending on the size of the order.
How can we be sure we are getting the right equipment for our workplace?
Survive-it offer free assessments for businesses and schools to ensure you receive the appropriate solution for your requirements. These assessments are conducted either by a site visit or over the phone depending on complexity.
How do we know the products we are getting are going to be reliable and are of a good quality?
Survive-it test all of our products thoroughly and are committed to supplying equipment that will be reliable in the event of an emergency. We constantly review our products and replace them if better quality and safer options become available.
Why do you recommend battery powered products rather than Dynamo products?
Dynamo products have an internal battery which is charged by ‘winding’. If these products are left for a long period of time without winding, the internal battery may become completely discharged and they then become very hard to recharge. This means that in an emergency these dynamo products may not work at all, or will take several minutes to recharge but may then quickly go flat. Due to the variable quality of these products we no longer consider them appropriate for emergency kits, unless used as a back up to battery operated devices.
The only exception to this is if the dynamo product also has a battery compartment which operates separately to the internal battery; this means that if the dynamo component fails you can use batteries instead.
We would recommend that all of your existing dynamo products be checked and then regularly maintained to test their functionality (at least every 6 months). We recommend using high quality LED torches with long life alkaline batteries as these are a much more reliable product. LED bulbs are very reliable and alkaline batteries (NOT carbon Zinc batteries) have a 5 year shelf life and do not have a tendency to leak like the old carbon batteries.
How long does water last before it needs to be changed?
Water should be stored in a cool dark place such as a garage or shed and is best replaced every 6 - 12months.
Should I treat my emergency water?
Tap water from the mains supply is already treated and does not need initial treatment before storing. However if your water storage containers are not new then they may be contaminated, in which case you should treat the water. When you come to drink stored water, if it is discoloured or has an odour then it should be treated before drinking. If in any doubt about water quality then always treat it before drinking.
Can I use bleach to treat my water?Yes you can as long as it is pure with no additives, however, because it is difficult to use the correct amount it is preferable to use water purification tablets such as Aquatabs
Can the rope in our kit be used for abseiling?
Only if you are trained in rope rescue and the rope is a certified rescue rope and you have all the other necessary rope rescue equipment. Survive-it provide both training and rope rescue kits and equipment for this purpose, please contact us for further information.